Welcome back for the final installment in this series on professional communication. If you missed parts one and two, check them out first!
Communicating effectively using empathy is a skill that can be easily mastered, although it’s still important to keep in mind that it can cross the professional boundary if taken too far. Showing empathy can help employees maintain a positive relationship with their customers and employer as long as it doesn’t get too personal.
If a customer is upset about their situation, an employee must demonstrate empathy by expressing their condolences and apologizing without going into the details of the problem.
One of the most important examples of showing empathy that can cross the professional boundary is being able to listen to a colleague’s concerns about the company. Although you don’t want to ignore the co-worker’s concerns, you also don’t want to get involved in the situation and create more problems.
Although empathy is a relatively under-used communication skill, mastering it correctly can help you become a better communicator.
Practice Basic Public Speaking
One of the most crucial communication skills you can improve is speaking more comfortably in front of large groups. This can be done through practice in front of groups of people, such as at seminars or conferences.
Aside from speaking confidently in front of a large crowd, learning to look at the audience members and adequately deliver your thoughts can also help improve your speaking skills.
Strive for Positivity
Never be negative when talking to others. Also, avoid being too negative when talking about new projects or ideas. Being positive when taking on new tasks can help an employee stand out from the crowd.
Being positive is also a vital trait employer look for in a new employee, as it can help them find the ideal candidate.
Be Willing to Learn
One of the most critical factors that an employee can consider when it comes to improving their communication skills is being able to continue to be a learner. This can be done by opening one’s mind to new ideas and learning from experiences that are either good or bad.
Being able to relate to others is one of the best communication skills you can improve. This can help you become more effective at addressing and listening to others. Learning can also help you develop valuable insight into situations that can enhance your work skills and make you more productive.
Communication skills are also vital to becoming a better employee, as they can help you reach your career goals. Having these skills can help you land a job that you’re passionate about.