The ways people communicate with one another are similar to the styles that reflect their outward appearance.
Understanding the various communication styles in the workplace can help improve our relationships. For instance, if you’re good at managing difficult situations in the office, your skills might be related to those of other workers.
You’re likely to encounter four primary communication styles in the workplace: Assertive, Passive, Passive-aggressive, and aggressive.
Assertive
Although assertive communicators are known to be highly effective, they are manageable. They can communicate their thoughts, feelings, and expectations while being active listeners. They take on challenging situations with ease and know when to say no.
An assertive communicator is likely to protect both parties in a situation. They can also balance the rights of others with their own.
If you know a person capable of expressing their thoughts assertively, you can empower them to do so. Learning and practicing assertive communication can help one manage anger and stress.
Passive
Passive communicators tend to avoid taking a firm stand or engaging in debates. They also don’t usually share their feelings or concerns with their colleagues, which makes it hard for them to be understood. This makes misunderstandings common.
Passive communicators tend to avoid eye contact.
Dealing with a passive communicator can be difficult, so focus on finding a solution to the problem instead. They may not express their feelings or needs, so it’s critical to understand that they may agree even when not satisfied. Since passive communicators prefer to be private one-on-one interactions can be more productive.
Use a variety of language and broader terms to provide ample room for responses. Since they may need time to answer, be patient.
Passive-Aggressive
This type of communicator doesn’t use body language or express their feelings accurately. They remain discontented or frustrated even though they seem passive. Their actions don’t always reflect their viewpoint.
This type of communicator may also use a deceptive technique to make a situation appear more favorable. They may feel exploited or powerless.
You can defuse the situation in mild cases by providing humor. However, in more extreme cases, you might have to confront them and discuss the issue in detail.
Aggressive
The characteristics of an aggressive communicator include being mean-spirited, arrogant, and opportunistic. They may also act before thinking, affecting their ability to develop and maintain a positive relationship.
Experts state that you should remain calm and polite while talking to the person. If the issue is not getting resolved, you should consider walking away from the situation. You will have to ask the HR department for assistance if necessary.